business change
performance improvement
process reengineeging
productivity gain
Personalized – so everyone can relate to it
Given the right environment so that change is encouraged and made easy
Supported by everyone – not just top management.
Environment: Perhaps the most common issue I find in trying to make change stick is where people are rewarded for the wrong behaviours.
The result is amazing pressure against the change programme and results are weak at best and often nonexistent. One example that
I have seen in several organizations is where they are trying to move away from being a purely product based business into selling
and delivering value adding services. However the salesmen are rewarded on the number or value of ‘boxes’ they sell. The service
sell is also new and consequently harder for them. They naturally defer to what they know best – selling boxes because that is where
they get their reward. The solution is simple, make service sales a significant part of their incentive programme (which these clients
usually see eventually!)
The second issue in this area really concerns all aspects of environment. The change programme has to create an environment (physical
or process) that encourages the behaviour and actions you are seeking. If you want two departments to work more closely together
then put them together on the same floor – not separated between the 5th and 15th floors!! One client I worked with did exactly that.
They created much larger open plan offices to allow closer cooperation between the newly formed teams.
Support: The idea of senior management supporting a change programme is rather obvious. The problem lies not in that senior management
are not in favour of change but that they fail to put their whole weight behind the programme and actively supporting it as individuals
and managers. There is no point in being part of a rugby scrum if you don’t put your whole weight behind it!
THE BUSINESS OF SUCCESSFUL TRANSFORMATION
Whosoever desires
success must change his conduct with the times.
Niccolo Machiavelli
Welcome to AZAREL. You're probably here because you are interested in transforming your organisation, or perhaps thinking
about how to do it well.
All hard work brings a profit, but mere talk leads only to poverty
Proverbs: 14:23
This web site is about transformation - whether of a business or other type of organisation. I work with organisations to help
them move from one state to the next whereby they will enjoy greater success — however they wish to define success. The webiste describes
the philosophy and principles behind the way I go about helping my clients generate lasting, beneficial transformation.
I hope you find your time at the site of value and that it inspires you to make change - even if we don't work together achieving
it!
Oh - and I hope you have fun too!
The next page - About summarises the overall philosophy and approach. If you want to go into more detail you can click
into the details pages. I am also passionate about creativity and the process of creating change, so look at the section on
creativity through the About page. Opinion changes regularly and takes a view on a couple of topics relevant to business transformation.
I
have some typical project summaries and also the full contact details although these are shown on every page.
